Our goal is to make your ticket purchasing experience as simple and convenient as possible. We ask that you take a moment to review our ticket purchasing policies.
Buzztix.com Tickets® are fulfilled through multiple sources including an on-line ticketing service.
Methods of Payment
Buzztix.com accepts the following methods of payment for ticket purchases made online: MasterCard, Visa, and American Express. We will update this policy as other methods of payment become available. Other payment methods may be available through our outlets. Please consult directly with our outlets for alternate payment arrangements.
Pricing, Availability and Purchase Confirmation
The Buzztix.com ticket software will always select the best possible seat location, as determined solely by our clients, available at the time you make your selection. Each event venue is charged with deciding in which order seats in such venue will be sold. Our distribution points access the same ticketing system and inventory via the Internet and tickets for popular events with a high demand may sell more quickly than tickets for less popular events. At times, additional tickets may become available to an event while tickets for that event are already on sale. In these instances, whenever possible we will make these additional tickets available to you; however we cannot guarantee its availability.
If you do not receive a confirmation number for your ticket order (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility as the customer to confirm with Buzztix.com’s Customer Support Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Buzztix.com will not be responsible for losses (monetary or otherwise) if you fail to receive order confirmation and do not contact Buzztix.com directly to resolve the issue.
By clicking the “Purchase” button, you affirmatively agree to abide by Buzztix.com’s policies as outlined in this document.
Buzztix.com will assesses a service charge on each ticket purchased for each event. These vary based on purchase price of tickets, venue specific charges, and fullfillment fees.
Delivery of Tickets and Will Call
If you have selected delivery through Canada Post, you should receive your tickets no later than 48 hours prior to the event. If you have selected an express delivery option, the delivery period may vary by event but should generally be delivered to you no less than 2 business days from the date of your order. For some events and for an additional fee, Buzztix.com ships tickets via Purolator or Fedex. This service cannot deliver to Post Office or private mail boxes. Occasionally, Buzztix.com receives incorrect billing or credit card account information for a ticket purchase; such incorrect billing or credit card information may delay processing and delivery. Even though Buzztix.com is an internet-based ticketing company, our sellers from time to time allow for tickets to be delivered through “will call” at the box office of the venue where the ticketed event will be presented. Will call tickets are generally available one hour prior to the starting time of the event at the venue box office. In order to receive your will call tickets, you must present the credit card used to purchase the tickets together with picture identification. Some events may not have a will call option available (in which case the customer will not be presented with “will call” as a delivery option when ordering tickets).
On some occasions, through no fault of Buzztix.com, you may not receive tickets for an event that have been sent via Canada Post. If this occurs, you must inform Buzztix.com that you have not yet received your tickets at least 72-hours prior to the event. When notified of non-receipt, Buzztix.com shall instruct the venue to make available replacement tickets or seating vouchers that allow the user access to the seats originally purchased at the time of sale. These replacement tickets or seating vouchers will be available through ‘will call’ at the box office of the venue where the ticketed event will be presented and will generally be available one hour prior to the starting time of the event. By selecting the regular mail option during the transaction, the user agrees to be bound by this policy and specifically waives any other rights up to and including the right to dispute any charges with the credit card issuing company provided that Buzztix.com provides access to the original seats as described above.
Refunds and Exchanges
Before you actually purchase your ticket through Buzztix.com and Showclix, the software will give you the opportunity to review the seat location, event and performance date you have chosen. Once you make your final selection and purchase your ticket, Buzztix.com will not make exchanges or refunds unless so directed by a venue, artist or promoter canceling an event as discussed above in Refund Policy for Cancelled or Postponed Events.
Buzztix.com does not issue refunds for tickets claimed to be not delivered/not received; or for tickets reported lost, stolen, damaged or destroyed.
Buzztix.com (when issuing an electronic ticket which may be printed at the customer’s own printer) may allow the consumer to reprint such customer-printed tickets for THE CONSUMER’S USE ONLY. The unique bar code printed on all tickets will allow access by ONLY ONE ticket, the first ticket, to enter the event.
The user agrees not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and user assumes all financial and criminal liability resulting from the same, including the copying of user’s unique, bar-coded ticket.
If the amount you pay for a ticket is obviously or grossly incorrect, regardless of whether due to an error in a price posted on the Buzztix.com website or otherwise communicated to you, and regardless of whether it was because of a transactional malfunction of the Buzztix.com website, then Buzztix.com will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.
Cancelled or Postponed Events
All ticketed events are to be held irrespective of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, the event venue or the event promoter are charged with making the final determination of cancellation and refund availability. Buzztix.com will issue refunds ONLY if an event is cancelled in its entirety and not rescheduled. If an event is cancelled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on your next credit card statement depending upon your credit card’s billing cycle. Refunds for cancelled performances include the ticket price and the per ticket convenience charge(s) but do not include any per order handling charge and any fees collected for an express delivery option.
Opening acts or guests may sometimes tour with headlining performers. Buzztix.com is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be given if an opening act is changed or cancelled.
Merchandise Return Policy
All clothing merchandise is sold on a final sale basis. There are no refunds or cancellations. Clothing merchandise may be exchanged for the same item in a different size only, subject to availability. Exchange requests must be made within 30 days of purchase. The cost of returning and reshipping clothing merchandise for exchange shall be the responsibility of the consumer. All clothing returned for exchange must be unworn and in “‘as new” condition.
All CD/DVD merchandise is sold on a final sale basis. There are no refunds or cancellations. Defective merchandise may be exchanged within 30 days of the date of purchase for the same item, or refunded in full upon return of the defective merchandise. Where part of a box set is found defective, the entire set must be returned for exchange or refund. Return/replacement shipping costs for defective merchandise shall be the expense of Buzztix.com.
Return/replacement shipping costs for merchandise shipped in error shall be at the expense of Buzztix.com. If you receive an item that does not match your order, please contact Buzztix.com within 30 days of the date of purchase to arrange for pick-up and reshipping. CD/DVD merchandise must be unopened. All clothing must be unworn and in “as new” condition.
From time to time the artist, venue or promoter may limit the number of tickets available per purchaser per event. This ticket limit is identified on the unique event page. Please adhere to published ticket limits. Orders exceeding the ticket limit may be canceled without notice. This includes duplicate orders having the same name, billing address, credit card or other unique identifiers. Buzztix.com shall have sole discretion regarding the cancellation of such orders.
Ticket Usage Conditions
The ticket you purchase through Buzztix.com is a revocable license. The ticket holder is subject to inspection upon entrance to the ticketed venue, and should such holder refuse to permit such inspection, holder’s money shall be refunded. Any violation of law while attending the ticketed event may result in holder being removed from the venue without refund of any portion of the ticket price or charges. The holder of the ticket voluntarily assumes all risks of property loss and personal injury arising during its use whether prior to, during, or after the event and agrees that Buzztix.com, the venue, its management and affiliates of the event are not liable under any theory whatsoever. The ticket is non-transferable. Any transfer, attempted transfer, resale, counterfeit, or unauthorized copy is grounds for seizure from and/or cancellation without refund. Tickets obtained from an unauthorized source may be stolen, copied illegally, counterfeit or lost and, if so, may be seized and cancelled without compensation. There are no refunds or exchanges for such unauthorized tickets. Event dates, times and locations are subject to change. Buzztix.com reserves the right to change this information without notification.
Third Party Resellers
The resale, or attempted resale, of a ticket for a price in excess of the original purchase price is not permitted. Buzztix.com reserves the right to cancel, without notice or compensation, any order or portion of any order when Buzztix.com determines, in its sole discretion, that an attempt has been made to resell tickets in violation of this policy. In addition, Buzztix.com reserves the right to restrict or deny ticket purchasing privileges to anyone that Buzztix.com determines to be, or has been, in violation of this policy. Because Buzztix.com does not guarantee the authenticity of tickets purchased from any third party reseller (such as brokers or individuals), Buzztix.com recommends that you purchase tickets directly through Buzztix.com or from the venue’s box office to ensure ticket authenticity.
By using the Buzztix.com website, you signify your agreement to our website policies as well as to following terms listed here. Buzztix.com has the right to change or modify in any way such policies and the following terms at its sole discretion.
• Buzztix.com and its web site(s) are wholly owned by Buzztix.com Inc.
• The software used to power this website and any files or images incorporated herein are the property of Buzztix.com and may not be recorded, redistributed, sold, decompiled, or reverse engineered.
• No content from any of Buzztix.com’s website(s) may be copied, transmitted, or reproduced in any manner without written consent from Buzztix.com.
• Any transmission, copy, reproduction, or alteration of the material or content on Buzztix.com’s website(s) is a violation of our copyright and other proprietary rights, and is strictly prohibited.
• The purchaser agrees that any reproduction of a purchased ticket will be used solely for the ticket purchaser. No reproduction or alteration of the purchased ticket will be sold to a third party. Purchaser is bound by the laws of the Province of Alberta and Buzztix.com reserves the right to pursue, within the bounds of the law, all penalties allowable for anyone counterfeiting, reproducing for sale, or altering tickets for un-paid entry into an event.
• All materials and content on the Buzztix.com website(s) are provided “as is” and there are no warranties, expressed or implied.
• Buzztix.com does not guarantee in any way that service will be uninterrupted or free of error. Buzztix.com will strive to ensure that content is error free, but acknowledges that mistakes may be made and does not assume any liability for errors on its websites.
• The user of this website agrees that any costs related to any damage to user’s equipment from any virus or other harmful component is to be borne by the user and that Buzztix.com will be held blameless and shall have no financial responsibility therefore.
• These Terms and this website shall be governed by and in accordance with the laws of the Province of Alberta.
This website, including all website software, databases, proprietary information and other materials provided on or through the website, including any data, text, designs, graphics, images, photographs, illustrations, audio and video clips, logos, icons and links are owned and operated by Buzztix.com and are protected by Canadian, U.S. and international copyright, trademark and other laws. Buzztix.com and its logos and names are property of Buzztix.com Inc. All other marks, logos, or names appearing on the website are trademarks of their respective owners.